Can’t remember the first name, but Herrera was her last name. She checked me in and was pleasant and very informative. She explained things in detail. A great employee.

Unfortunately, my recent service experience was disappointing. Despite having a scheduled appointment, I was incorrectly marked as a walk-in, which delayed the process unnecessarily. The check-in person was unhelpful and provided no clear explanation of the service steps or timeline. The service itself took longer than expected, and not all items listed in the operation description were completed. One very obvious miss was the car wash, which was supposed to be included but was not performed. Overall, the lack of communication, delays, and incomplete service left a lot to be desired. I expected better from a Toyota-certified service center.

I had a very good experience at Elk Grove Toyota.

Great service overall. They are really really busy and even with an appt it takes about 30 mins to even get checked in and leave your car for about another 2 hours. They say 1-1.5 it’s 2 has always been 2 all the times I’ve gone. Regardless the service you get and the amenities while you wait are top tier so it really just evens out the long check in process. Thank team

I had a fantastic experience today at Elk Grove Toyota, thanks to Patricia Herrera. She was absolutely awesome, listened carefully to the issues I was having with my car, particularly a TPMS problem, and explained everything clearly and in detail. The oil change service was also quick and efficient. I really appreciate the honest and knowledgeable advice I received about my brakes. Overall, top - notch customer service. Thank you Patricia.

Services went as advertised. That's almost novel when referring an auto dealership service department