My husband and I worked with JP for our new car purchase. The process went very smoothly from start to finish, all options were presented to us so we could make an informed decision with no sales pressure. We would highly recommend this place for anyone looking for their next car.
I always like to bring the my truck here. They always do a good job and friendly.
Five star service. Very knowledgeable and professional.
Super helpful staff! Pleasant experience while waiting for my car to be serviced. I will return!
Just got a 2025 Tacoma truck. Tony Tony is the best selling guy I ever had.. patient no rush and take times. I ask he answer with manners.. sweet Young guy not even 21 years of ages ..
Can’t remember the first name, but Herrera was her last name. She checked me in and was pleasant and very informative. She explained things in detail. A great employee.
Unfortunately, my recent service experience was disappointing. Despite having a scheduled appointment, I was incorrectly marked as a walk-in, which delayed the process unnecessarily. The check-in person was unhelpful and provided no clear explanation of the service steps or timeline. The service itself took longer than expected, and not all items listed in the operation description were completed. One very obvious miss was the car wash, which was supposed to be included but was not performed. Overall, the lack of communication, delays, and incomplete service left a lot to be desired. I expected better from a Toyota-certified service center.
I had a very good experience at Elk Grove Toyota.
Great service overall. They are really really busy and even with an appt it takes about 30 mins to even get checked in and leave your car for about another 2 hours. They say 1-1.5 it’s 2 has always been 2 all the times I’ve gone. Regardless the service you get and the amenities while you wait are top tier so it really just evens out the long check in process. Thank team
I had a fantastic experience today at Elk Grove Toyota, thanks to Patricia Herrera. She was absolutely awesome, listened carefully to the issues I was having with my car, particularly a TPMS problem, and explained everything clearly and in detail. The oil change service was also quick and efficient. I really appreciate the honest and knowledgeable advice I received about my brakes. Overall, top - notch customer service. Thank you Patricia.
Services went as advertised. That's almost novel when referring an auto dealership service department
Love the service i received at Elk Grove Toyota! JP took care of me well, he was professional and approachable. I was nervous as it was my first time purchasing a vehicle at a lot, JP's kindness took the nervousness away! I'm happy I chose to purchase here and would 110% recommend them!
Took my car in for AC issues and the team at Toyota was great throughout the process. Milton kept me updated the whole time, and Dan, the mechanic, was able to find the problem after a dye test. Turned out a rock had damaged the compressor. They worked with my insurance and got it fixed smoothly. Great service and communication!
Patti provided excellent customer service.She kept me updated with the current service and helped me in scheduling my next service. Thank you Patti.
Primal at the Service Center is honestly the best, he took care of my car and well communicated and kept me updated very well.
I wish you have new Prius or EV on display.
I was told that my car would be washed, which didn't happen. My car must have been parked under a tree when finished with the window down, cause there was leaves and tree stuff inside my car on the passenger side. So for that I was not happy with.
The team at Toyota is awesome! Never had a problem with them or any team members.
I always look forward to having my Camry serviced at Elk Grove Toyota because I know they are very professional and my car will be thoroughly checked and any concerns will be addressed. Everyone is friendly and polite; the dealership is clean and hospitable ; their prices are fair
Primal is a grest and knowledgeable adviser and this is my third time I had my car service at Elkgrove Toyota. Everytime, I have a wonderful experience and Primal knows how important time is to his customers. Thank you for service
We just bought a 2025 RAV4 Hybrid XSE from Elk Grove Toyota, appreciate Jay Chin who recommended this car. The help of Ahmad Mojaddedi and Nai Saechao when we purchased it. Also the time they spent going over the options on the car. We plan on getting the car serviced at their facility.
Very friendly staff.
Everyone starting booking to end process of maintenance service is unique very very good
David and Debbie were super all-stars in helping me get my new car.
I can’t say enough about this experience, everyone was professional, courteous, and respectful. Daniel from sales and Duong in finance were very patient with us and answered all of our questions. I would also like to give a special thanks to Jordan Kuykendall, without him this wouldn’t be possible. I would highly recommend the dealership to anybody.
Excellent customer service: thorough explanation from technician, Lift ride home provided to customer while car being setviced
I don’t usually leave reviews, but this experience absolutely deserves recognition. From start to finish, the team went above and beyond to make the car buying process smooth, transparent, and even enjoyable.
What really stood out was their attention to detail and genuine care. They took the time to listen to what we needed, offered thoughtful options (never pushy), and made sure every question we had was answered with patience and clarity. The level of professionalism and integrity was far beyond the typical dealership experience.
They even followed up after the sale to ensure everything was perfect with the ... Read More Google - Jun 1, 2025
The service is quick and efficient, well organized. All the employees that I came across with were great 👍
We have used you 3-4 times over the last 10 years. I was receiving status reports every couple days. This time, not the case. I get a call from the service writer 3:30pm Friday afternoon telling me the car was done. She said they will be there until 5:00pm. I was in Grassvalley on business. There was no way I could drop off the rental car and be there by 5:00pm. I was instructed to call the AAA Claim Mgr. and tell her I was not going to pick-up my car until Monday. The reason was she didn’t want to ... Read More Google - May 31, 2025
Always professional at all levels!.Thank you
In the last week, I’ve had maintenance on both the brakes and air conditioner on a 2006 Lexus with 275,000 miles. Even with that kind of mileage, I know Elk Grove Toyota will keep me driving further.
It was good and the rep was kind and knowledgeable
Great service as usual. I was promised an hour to an hour and a half wait for express service but it was completed in less than one. Everyone was nice and polite. All my questions were addressed.
The whole experience at Elk Grove Toyota was seamless. We loved that there’s no markup or needless hidden fees to drive up prices just because they can. Because of this, it’s hard to keep their cars on the lot but it’s very easy to get on the list of one you want. They called us when ours got dropped off and we drove it home that night. Glen was incredible and so kind and personable. Pat in finance did a great job explaining everything to us. Highly recommend this place
So helpful, awesome service I can't recommend anybody else I look forward to more business in the future.
Thank you so much! Great service
Good
Guadalupe, she is a really great customer server by standing customer side to give me a suggestion for my car’s wiper needs to change now , or later , because her , I am definitely will be back for next time service , thank you
The most amazing customer service experience ever! We have bought many vehicles over many years and this staff went beyond.
Service Advisor Milton assisted with my vehicle even though he wasn’t assign. Awesome guy! Appreciate Milton.
FAST and friendly, quick service center nice clean sales floor it was a little hot inside for my liking, but all in all great everytime I go.
Waited almost 5 hours for an oil change when the advisor say 2 to 3 hour
Thanks to Joshua he took the time to explain me all my questions & thanks to all the staff
Nice people Good to deal with I would use the again for a new car deal
Very accommodating, knowledgeable and good helpful staff. Excellent sales managers, with special mention specifically to John Thorpe and Patrick.
The check in process is more difficult and longer than it should be, especially with an appointment. However once you make it to your service department things are handled smoothly. My service person was very friendly and thorough. I was advised about a additional services my vehicle may need. But it was not a push sale to get it done. The price was very similar to other quotes. I received from non dealer repair shops.
The work was not finished on time as promised. Work was not as efficient as it should be. In paper, they mentioned that car was washed but not in reality.
Website recommend to go to the main Toyota shop instead of express. I waited for 50 minutes in the queue at Toyota only to be told to go to express service instead. I told them they should change your website or whoever is the web developer admin but they didn't seem to care and it's our problem. many people were told to turned back to go across the street. This is poorly wasted my time. Plus wait another 15 minutes or so at the other express place. Truly terrible customer service even I told them in person and no one ... Read More DealerRater - May 27, 2025
I would buy from Elk Grove Toyota again and again!! The salesman David Aguayo was super chill. We never felt pressured at any point with him. He took the time to listen to us what we wanted and needed and showed us our options with 0 pressure. The whole experience with everyone we dealt with at the dealership felt relaxed. I will absolutely recommend this dealership to all my family and friends!
Our experience at Elk Grove Toyota was excellent. David (sales) and Duong (finance) were incredibly helpful and professional.
Excellent service and ease of purchase.
Absolutely great service and great employees always feel comfortable coming here knowing my car is bro g taken care of
Seller was great.
(Translated by Google) We recently bought a Toyota Cross here. Andrey, who showed us the cars, turned out to be a very nice person and a competent worker. He told us everything, answered all our questions, explained and showed everything. We recommend it to everyone. (Original) Мы на днях купили здесь тойоту кросс. Андрей, который демонстрировал нам машины, оказался очень приятным человеком и грамотным работником. Он нам всё рассказал, ответил на все наши вопросы, всё объяснил и показал. Рекомендуем всем. We recently bought a Toyota Cross here. Andrey, who showed us the cars, turned out to be a very nice person and a competent worker. He told us everything, answered all our questions, explained and showed everything. We recommend it to everyone.
Very friendly, professional and helpful.
Excellent work - my 10-year-old car looks like new! And they cleaned the interior! Great staff, good communication and very responsive to my questions/concerns. I hope I never need their services again, but if I do, I trust them to make the process as painless as possible.
I was helped by a few staff at this location who were all very informative and punctual. Advisor Aaron and Matt were very helpful and got my service along smoothly and my time felt very important to them. They broke down all the information on my car very easily. I also was able to get updates on my car from one of the bookers Armand who was very polite and able to update me on my cars status during my service. Over all great experience. Able to handle helping multiple customers no problem from where I was standing.
Amazing customer service! Every single person i had contact with was friendly, courteous, helpful, and efficient.
Elk Grove Toyota provides exceptional services. They are second to none in the region. I can always entrust all of my vehicle’s needs with Elk Grove Toyota.
🌟🌟🌟🌟🌟
I had a fantastic experience at Elk Grove Toyota! I brought my car in for an oil change and tire rotation, and from start to finish, the service was smooth, efficient, and professional. The staff was incredibly friendly and made me feel like a valued customer the moment I pulled into the service bay.
They completed the work quicker than I expected, and everything was explained clearly—no upselling or pressure, just honest and thorough service. To top it all off, they included a free car wash, which left my car looking as good as it runs.
It’s the ... Read More Google - May 23, 2025
The level of service is always fantastic but especially Patricia. She went what I believe is above and beyond for me. I immediately purchased another Toyota Care Plan, this is the only place I’ll go.
Was greeted and checked in quickly and car was ready on time. Very satisfied.
So fast and great service. Staff are very friendly and helpful 😊
I’ve been getting my vehicle serviced here for years. They are always kind, accommodating and informative.
Had a great experience on a new purchase of a pickup truck! Baljinder and team was amazing to work with!
