Samir Kahn start point in finance department was good, however, towards the end there were a couple of spots that brought his rating down: 1. When a customer gives exampled scenarios of the temporary printed license plate ripping off from the front bumper, (as seen in our area from other drivers), it was not wise to answer: You'll have to answer to the police. What you should have said is....please call us right away and will print a new one and have it Fed-Ex over night to your residence so you may replace it right away to avoid any ...
I've been to plenty of dealerships in my day and Elk Grove Toyota was hands down the best I've visited. My wife and I had to bring our children with us to buy a minivan and the kids area is where we did our signing . The dealership was clean and there were plenty of distractions to keep the kids busy. Highly recommend this dealership to anyone who wants a great deal and friendly sales people.
These guys are super busy, make an appt. Well worth it...
Fleet Manager, Jeremy Coffelt, did an excellent job with us in services! An inquirey was made two months ago and a vehicle we were interested in sold quickly. Jeremy went forward to ask us what we are looking for then offered a "build your own" yet considering the rebate, etc. The vehicle was built on what the corporation can offer through its website. It was the best sales with Jeremy over any other dealership we've been through in the local Sacramento area of Toyota and Lexus! This says a lot for his sales tactics...calm and leaning ...
Got me in and out quickly with zero issues
Well...This was a HUGE problem for me, because, it made my impression of the Tacoma go straight down ,not only did the dealership fix my problem it DIDNT cost me a penny. They also gave me a free loaner car while I waited for the 6+hrs for my truck to be repaired. The service was gr8 and my confidence in my new 2021 Tacoma has been refilled. Thanx Elk Grove Toyota
I appreciated the fact that there was no high pressure sales tactics used when I bought my Tacoma. Roh answered all my questions honesty and provided me with the Carfax report that I asked for. Everything was done in a very professional manner. They even filled the gas tank for me.
Super quick, super kind and very easy to get your day going. I'm so glad to have found Elk Grove Toyota for all of my maintenance needs! This was for my first (free) maintenance service.
Great personalized service. Took my car in for a walk in oil change. Within 2 hours, on a Saturday, my oil was changed, car washed, tires rotated, cabin & engine filters changed and car inspected. This experience has changed my mind about dealership maintenance. Thank you Elk Grove Toyota!
Elk Grove Toyota is the best. Honest and professional. Got a great deal and great service on a 2021 Corolla. Manager John and Sales consultant Izea provide great services. Can't go wrong with Elk Grove Toyota.
This was the easiest vehicle purchase I’ve ever made. No pressure into something I count afford and they were happy to help and work with me after totaling my last vehicle. I’m very happy with the purchase and the warranty. I will be a customer for life and will refer all my friends and family.
I appreciated the fair straightforward pricing without any tricks or gimmicks. Everything was clear and upfront and there was never any pressure applied to the purchase.
Friendly quality service your service includes a free car wash which is a nice perk! I will definitely come back! very worth it!
Always quick, courteous and efficient with their services. Inform you of deficiency findings with your vehicle but do not do the typical hard sell, up sell techniques of other dealerships. They respect a “ No I’ll do that myself “. I drive 28 miles for service from the old Florin Road Toyota with at least three dealerships closer to my home in Folsom.
Very fast and professional and clean
I totally recommend Elk Grove Toyota, we had the best experience at this place. Very professional service and friendly staff. They work with you to find the best options available. I can't say the same thing for other Toyota dealerships thats why I drove all the way to Elk Grove but Thanks God it was Great. Thank you
Fast and easy. Would recommend!
Excellent Service !!!
Richard, exceeded our expectations l highly recommended him if you are in need of a car. He was patient and very professional with a smile on his face
I had a great experience there everyone was very polite And they give me what I wanted for my trade inn. Overall I got what I wanted
Excellent customer service Pete took care of us from the moment we got there. This is our 3rd vehicle purchased from Elk Grove Toyota and it won’t be our last.
Great customer service, best Toyota service I've ever had thank you!
The staff at Elk Grove Toyota's Service Department was fast, friendly and efficient. I am happy to be a part of the Elk Grove Toyota family. I highly recommend Elk Grove Toyota for a new vehicle purchase or for service.
Very easy process! Worked with Pete Johnson to get the deal I needed. No BS...just straight up salesmanship!
Rohitesh went and found the car for me and he provided exceptional customer service. He was very professional, patient and understanding. I will recommend others.
Great experience with the greeter, sales associate and clerical. Loved the Lyft to catch breakfast too!
We enjoyed the excellent sales staff, Pete Johnson was very good, and your financial officer Nai Was excellent also, very professional and personable. We feel like we got a good deal and were treated fairly.
Excellent service, the work was done in a timely manner and service representative had great knowledge of what he was talking about.
Express service awesome, but took a bit too long. Oil change, tire rotation, inspection and complimentary carwash 1.5 hrs. Still worth it since very professionally run and local. My service guy, Kane, provided exceptional Customer Service.
Sales / Finance were very helpful before and after the sale. Making sure that the customer (me)is satisfied.
Ali was the person who helped me! He did a great job in helping me get my RAV4! I had previously gone to the Toyota in “Yuba city”, the guy there didn’t help me at all! I was in and out in 5 minutes, the guy didn’t give me the time of day and pretty much told me he couldn’t do much for me as far as trading in my car. So I drove all the way from Marysville to Elk Grove Toyota, it was such a good experience! I was able to trade in my car and ...
Great respectful treatment at this dealer. Mainly with Jeremy Coffelt. Jeremy was direct, to the point, helpful. No hassle; good experience both for test drive and car purchase. Thank you.
Super fast and efficient.
I emailed every Toyota dealer within a 100-mile radius of me and chose Elk Grove because Jeremy was up front and honest. No bs, just answered my questions and gave me a great deal. It was well worth making the 50 mile drive.
Took my car for safety recall & maintenance, I expected the service to take 5-6 hours but it took them only 3 1/2 hours to finish. Love the customer service here. Thank you Toyota!!
Of the twelve or so dealerships I called in the San Francisco / Sacramento Area, Elk Grove Toyota was the only one selling the in-demand Rav4 Prime at MSRP without any mandatory add-ons. I got on their waitlist and had the car I wanted at a great price in less than a month. Everything went smoothly from confirming I'd take the available vehicle to picking it up. Thanks Bill Gann and Elk Grove Toyota.
Got tires and alignment great service
Wow! Exact vehicle we had been looking for. Best deal I could get and financing beat USAA! The fastest I have ever been in and out of dealership with a new vehicle. The best customer service and set the standard too high to be matched. Thank you so much Elk Grove Toyota.
I took my car in for a oil change and to do the rotation of tires and top of my oils and rep said it would take about one to one and half hours it took less time than I was very pleased outstanding customer service
Service Advisor Ronald Singh was attentive to my needs, helpful, and friendly. The lobby/waiting area was clean. The whole experience was pleasant.
Jeremy listened and delivered on what we wanted. He beat other dealers prices and delivered the Prius we wanted. His customer service and calm demeanor was great.
Fast full service within an hour.
John was great and professional. I felt at ease and confident that my car was in good hands. Thank you.
5 Star customer service from everyone who helped us make our purchase. Evan made sure to greet us as soon as we arrived and was very professional. He was informative, friendly, and made the entire process quick and easy from start to finish.