Our Response to COVID-19


As part of our commitment to the health and well-being of our employees, guests and the larger community, we have taken extra measures to assist you with your vehicle needs. While attending to customer requests, we are responsibly respecting all healthy living cleanliness practices and recommended safe contact guidelines. All employees are required to wear a mask at all times while working.

All vehicle service, parts, rentals, collision repair, sales and leasing departments are open, so we can meet all customer’s needs. All departments are staffed with people that will help you. Below is what you can expect when visiting our dealership during this time.



Our Service Department is fully operational with a slight change to the hours we are open. Our concern is and always will be the safety of our guests and our employees. To comply with local, statewide and national Health Order and COVID-19 safety precautions, we are taking the following steps. We appreciate your understanding while we observe these special operating procedures during these unique times.

For the safety of our staff, prior to your arrival please do the following:

  • Turn off the heating and air conditioning system so air is not blowing when the key is turned on.
  • Remove any open drinks, straws, plates, food, used tissues, used masks, used gloves from the vehicle.
  • Remove other personal items and trash from the center console near the shift knob, the passenger floor area and the glove box so we can access the cabin filter.

For your safety, here is what you can expect from our staff:

Arrival & Repair Order Process

  • Upon your arrival to our Service Center, you will be welcomed from a safe distance by a friendly greeter who will direct you where to go.
  • Next, our Service Advisor will meet you at your vehicle to perform a vehicle walkaround and discuss your maintenance and repair needs.
  • If you are more comfortable, you may remain in your vehicle during the entire Repair Order write up process. Our Advisors will complete their portion of the write up process at their workstation and call you on your cell phone to review service options and pricing.
  • If you wish to come inside and complete the write up process at the Advisor’s workstation, we can accommodate that as well while maintaining acceptable social distancing.
  • After the Repair Order write up is complete, you are welcome to wait in our clean and spacious waiting area. We do ask that you observe social distancing with other guests who are also waiting.
  • We have blocked off certain areas and seats in our waiting area to encourage customers to sit 6’ away from each other.
  • We have also placed several UV air purifiers with UV light and HEPA-type filtration throughout our waiting areas to help reduce bacteria and germs.

Protecting Your Vehicle

  • Upon your arrival and prior to our employees getting into your vehicle, we will install a plastic steering wheel cover, plastic shift knob cover, plastic seat cover and floor mat to help prevent the spread of germs.
  • These plastic protection items will be removed by our employees prior to your departure so you will not need to touch them.

Contacting You and Payment

  • During your vehicle service, our Advisors will contact you via phone call or text message to review any recommendations from our technicians or to update you on the status of your vehicle. Again, our goal is to provide you outstanding service while observing safe and healthy practices.
  • When your service is complete, our Service Advisors will recommend that you pay for your service using a credit card and a secure link that will be sent to you via text message and email. This will further assist us in minimizing unnecessary close contact to ensure your safety and the safety of our employees.
  • Once the service has been paid for, we will escort you to your vehicle while maintaining a safe social distance.



  • The floor in front of our retail parts counter has been marked so that we can maintain a safe social distance during your transaction.
  • We also offer credit and debit card payment terminals so our employees do not have to touch your card to help prevent the spread of germs.



  • The floor in front of our retail parts counter has been marked so that we can maintain a safe social distance during your transaction.
  • All rental vehicles are properly cleaned after each use so that we can help prevent the spread of germs.
  • We also offer credit and debit card payment terminals so our employees do not have to touch your card to help prevent the spread of germs.



  • Our Toyota Certified Collision Center is operating with normal hours to get damaged vehicles back on the road for our guests who rely on safe and reliable transportation.
  • The floor in front of our reception desk has been marked so that we can maintain a safe social distance during your transaction.
  • Upon completion of your collision repair and delivery of your vehicle, we are disinfecting your door handles, steering wheel, shift knob and other areas of the vehicle that were worked on.



We are available to assist with your vehicle sales and leasing needs. We are taking the following precautions.

Showroom Appointments

  • We are asking our guests to schedule appointments so that we maintain reduced traffic in our showrooms.
  • We also have hand sanitizer and gloves available for customers as an additional precaution.
  • We have installed plexiglass barriers on tables and our sales staff will also be wearing masks and single use disposable gloves to help prevent the spread of germs.

Before Your Arrival

  • We are also able to assist you in completing many steps in the sales process while you are sitting in the comfort of your own home. Performing these steps prior to your arrival in our showroom will ensure a quick transaction to limit your time at the dealership.
  • We can appraise your trade in, perform a credit check using our secure online credit application, negotiate pricing and provide a variety of payment options without you needing to be in the dealership.
  • Many customers have expressed interest in a home delivery service and we are able to accommodate that on a limited basis and by appointment only. Please ask for more details if you are interested in this.

Test Drives

  • Prior to the test drive, the Sales Associate will place a fresh plastic steering wheel cover and a fresh plastic shift knob cover on to help prevent the spread of germs.
  • During the test drive, our Sales Associate will wear a mask.
  • The plastic protection items will be disposed of properly once the test drive is completed.

Finance Department

  • Our Finance Department is also observing safe and healthy practices. All Finance office surfaces are disinfected before and after each vehicle sale transaction.
  • We have installed plexiglass barriers on desks and our Finance Managers will also be wearing masks.

Vehicle Delivery

  • During this time, we are not offering in person demonstrations of new vehicle features like we typically do. However, we are able to provide you with a detailed video showcasing the features of your new vehicle.
  • Our Vehicle Delivery Specialists are also able to speak to you over the phone to assist you with any questions you have regarding your new vehicles and its features and functions.
  • You are also able to schedule an appointment to return to our dealership for a full, in person delivery once the County and Statewide Shelter in Place Orders are lifted.



Along with the above-mentioned steps each individual department is taking, we are performing additional and more thorough cleaning with our nightly cleaning staff. We also have daily cleaning staff who are constantly cleaning our facilities while we are open.

Our staff is also well versed in social distance practices and encouraged to use hand sanitizer and frequently wash their hands during their shifts. All staff members are instructed to not come to work if they are feeling ill, regardless of what their symptoms are.

We sincerely appreciate your understanding of our updated processes during this time. We want to be here for our customers that need us and we want to make sure we have your health and safety in mind in doing so. Thank you for your continued loyalty.


Contact Us

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Phone Numbers:Sales Hours:
  • Mon - Sun9:00 AM - 8:00 PM
Service Hours:
  • Mon - Fri7:00 AM - 6:00 PM
  • Sat6:00 AM - 6:00 PM
  • SunClosed
Elk Grove Toyota 38.4069901, -121.389289.